shutdown - Windows 10 doesn't shut down properly

I have visited tons of websites and watched dozens of Youtube videos, yet I can't find a solution to my problem.

I recently upgraded my laptop to Windows 10, and now it won't shutdown properly.

I have turned off fast startup and sleep mode from power options.

Here is what happens:

1. Start menu > Power > Shut down


2. It exits windows and apparently turns off (black screen)


3. The power lights are still on and my computer apparently doesn't shutdown.