Thursday 18 January 2018

windows 7 - tracking down the cause of bluescreen error (code 124)


I've been having problems with a blue-screening Laptop (BCCode 124), and I've been trying to track down whats causing it. (It bluescreened randomly after 5-30 minutes of running in win7). It worked in safe mode. I tried reinstalling Windows, which didn't work, so I tried to install various Linux systems which also didn't work.


The only thing working right now is the parted magic version of the ultimate boot cd.(Its a repair linux distro that runs live from ram)


I had the idea to run a bunch of stability tests to try and isolate the faulty component(s), and I wanted some input on my results.


I did different cpu stresstests for different times. No problem (temerature ~60°C sometimes peaks at 65)


I ran memtest with no errors many times.


I also did a GPU check wich is included in the ultimate boot cd - parted magic distro - no problem.


I also checked the hard drive with different tools included in parted magic - no problem there too.


Every linux system I try to install crashes when I try to install it. (It either freezes with no error (rarely happens) or I get something like this shortly after I tell it to install (tried about 20 different distros): [*] 3 photos in the dropbox


Trying to isntall windows 7 just gives a generic "there was a problem" / "an error has occured" screen with no further information.


The laptop is a Lenovo B570. Here are the detailed system specs (the ram is a 4GB kingston now) [*] the hardinfo file in the dropbox


I have 3 crashdumps from Windows wich I can not open. (visual studio says it cant open old crashdump files) [*] 3 dumps in the dropbox


Can you help me to track down the cause?


Edit: im not allowed to post more than 2 links here so here the dropboxfolder with all the things I mentioned:


[*] https://www.dropbox.com/sh/f5v1tojm72js4nm/AADmKa0ahEi036ynHBXJUtDQa?dl=0



Answer



You get a GCACHEL2_EVICT_ERR error (level-2 cache error during a cache eviction event).


0: kd> !errrec fffffa800966a038
===============================================================================
Common Platform Error Record @ fffffa800966a038
-------------------------------------------------------------------------------
Record Id : 01d0f21d97143e24
Severity : Fatal (1)
Length : 873
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 9/18/2015 14:25:03 (UTC)
Flags : 0x00000000

===============================================================================
Section 0 : Memory
-------------------------------------------------------------------------------
Descriptor @ fffffa800966a0b8
Section @ fffffa800966a190
Offset : 344
Length : 73
Flags : 0x00000001 Primary
Severity : Fatal

Physical Addr.: 0x000000023c175dc0

===============================================================================
Section 1 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa800966a100
Section @ fffffa800966a1d9
Offset : 417
Length : 192
Flags : 0x00000000
Severity : Fatal

Proc. Type : x86/x64
Instr. Set : x64
Error Type : Cache error
Operation : Generic
Flags : 0x00
Level : 2
CPU Version : 0x00000000000206a7
Processor ID : 0x0000000000000000

===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa800966a148
Section @ fffffa800966a299
Offset : 609
Length : 264
Flags : 0x00000000
Severity : Fatal

Error : GCACHEL2_EVICT_ERR (Proc 0 Bank 5)
Status : 0xfe2000000001117a
Address : 0x000000023c175dc0
Misc. : 0x000000372e004086

Look for a BIOS update, if this doesn't fix it, your L2 Cache is damaged and you have to replace the CPU.


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